Lead, CX and Channel

Create an impact as a CX And Channel Chapter Lead.

Your Role 

The purpose of the role and your unique contribution is to lead an RIA Advanced analytics chapter, contributing to projects as a senior analyst, and upskilling the team in connecting analytics capability to the business domain.

Key responsibilities include:

• Lead a team of currently 6 and eventually up to 10 people
• Leverage your analytical expertise to enhance data and reporting roadmaps for improved reuse, rapid delivery, and time-to-value.
• Establish and facilitate team rituals to foster connection, build a supportive culture, and enhance both business understanding and technical skills.
• Act as a senior analyst on projects by developing analyses, building reports, and reviewing the contributions of junior team members.
• Help establish and maintain advanced data analytics standards within the team.
• Collaborate with business units, squad leads, and technical teams to understand their needs effectively.

This a permanent opportunity, open for candidates based in Australia.
Make sure to discuss all internal applications with your current manager before applying.   

About You

The successful candidate will demonstrate:
 

• Experience leading a team is an absolute must for this position 
• Hands on experience leading teams in digital assist channels
• Prior extensive experience in analytics, insights, or data science, with a proven ability to use analytical tools and techniques to solve complex business problems.
• Demonstrated capability to synthesise data into actionable business decisions, with a solid understanding of statistical modelling and machine learning techniques.
• Proficient in analytical tools such as SAS, R, and Python, complemented by strong interpersonal and communication skills for effective collaboration with both technical and non-technical stakeholders.
• Experience fostering a positive, collaborative, and knowledge-sharing culture within teams or organisations.
• Tertiary qualifications in Business, Economics, Statistics/Analytics, Finance, or a related field.

You can access the full position description by clicking here.

If you are a Retail Insurance Australia team member, please remember to complete your EOI form as part of this process.

Click here to submit EOI response.

Applications close on Tuesday, 10 December 2024 at 23:59pm.

About Us  
 

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. 

You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.
  

All this shows up in what we offer:

• Grow your financial future with 13% superannuation as standard
• Flexibility through a program called MyFlex - supporting you to live life to the full
• Welcome Back cash bonus when returning from parental leave
• Partner discounts on every day and special occasion items
• Join great employee network communities

We’re ready for you. Apply today.