Culture @ IAG
Customer Careers @ IAG
Customer careers is so much more than 'customer service'. It's about creating experiences that build trust, solve problems and make a real difference when it matters most. Whether supporting customers through life's unexpected events, helping them find the right solutions or improving the journeys they rely on every day, our teams combine empathy, expertise and innovation to deliver exceptional experiences across every interaction.
Get to know our teams
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Customer Manager
"As NRMA Insurance's Customer Contact Centre (CCC) Distribution Manager, I lead a high-performing team responsible for delivering customer and business outcomes across our distribution channels.
By fostering a culture of collaboration, accountability, and continuous improvement, I support my team to achieve their goals, enhance customer experiences, and contribute to the ongoing success of the business."
Rebecca
NRMA Insurance CCC Distribution Manager
Sales & Service Lead
"My team helps customers with all their insurance needs, from arranging new policies and making changes to existing cover, to providing support and guidance when they need it most.
After progressing from a Consultant role to Team Leader within a year, I've found a real passion for coaching and developing people. I take pride in creating an environment where my team can build confidence, grow their skills, and achieve success, while continuing to deliver exceptional experiences for our customers."
Tommy
Sales & Service Specialist
Our impact in action
Trusted by millions
Our people represent some of Australia and New Zealand's most trusted insurance brands. From NRMA Insurance being recognised as Australia's most trusted insurance brand by Roy Morgan (2026), to State Insurance being named New Zealand's Canstar Car Insurer of the Year (2025), these achievements reflect a shared commitment to putting customers first. Every interaction plays a role in building confidence, creating meaningful connections and supporting the millions of people who rely on us every day.
Championing customer voices
We're putting customers at the centre of our decision making through our dedicated Customer Advocate function. Acting as an independent voice for customers, the function helps ensure customer perspectives are heard across the business, with transparent reporting to our Chief Executive Officer and Board. By turning customer insights into meaningful action, it drives continuous improvements in customer experience, vulnerability support and financial inclusion, reinforcing fairness, accountability and our commitment to meeting the evolving needs of customers and communities.
Support beyond policies
Supporting customers means more than helping them recover after something goes wrong. Through partnerships with organisations such as Sonder and Rural Aid, we're expanding the ways we support people before, during and after life's challenges. From 24/7 mental health, medical and safety support to practical assistance for rural communities recovering from disaster, these partnerships help provide earlier intervention, stronger support networks and access to trusted services when they're needed most.