Culture @ IAG
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Culture @ IAG
We aim to be purpose-led every day for our customers, communities and shareholders. Our strategy sets the direction and our culture shapes how we get there together. It’s our identity, rituals and mindset, and we call it ‘The IAG Way’.
A sense of mutual respect and mindfulness permeates our culture-in fact, it's the key to our success.
Being ready for anything is how we show up - open, prepared, resilient. And following our h.e.a.r.t. values helps unite our people to a common purpose, no matter where they are across Australia or Aotearoa. By living our values, we bring our culture to life and deliver on our strategy. We have bold recognition rituals, actively foster an inclusive environment and personal growth so that we can celebrate a culture that is flexible and ready for anything.

Enough about us. Let’s get ready for you.
The value we provide our people is in being ready. It means we’re a place where you can be you and feel safe, grow your career in many ways, feel connected to others through inspired work, and create meaningful impact for the community. We live this through The IAG Way and being ready for each other.

Feel Connected
Helping you feel part of our purpose is important to us. With dedicated welcome days for new starters, employee network groups, an award-winning recognition program, virtual and in-office activities, we continuously foster opportunities for you to connect with ‘making the world a safer place’.

Be You
To help you be you, we constantly strive to be an inclusive workplace, offering things like 5 extra days leave annually, flexible work options, gender affirmation leave, wellness offerings, accessibility options and more.

Meaningful Impact
Creating meaningful impact drives our business success. We partner with Indigenous-led organisations, collaborate with local authorities on weather events, build customer and community resilience, volunteer to support those in need, and advocate for change on major societal issues.

Grow Your Way
Your career at IAG is in your control, and we provide opportunities for you to shape it. Annual careers events, an anywhere anytime Learning Academy, local and international learning programs, secondments, structured leadership programs and ‘lunch and learns’, we’re here to help you grow.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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We support all the parts that make you, you.
Reflecting the communities we serve helps us grow, become resilient and be a better employer. Our people make the difference, so we strengthen our team by actively removing barriers to participation and success. We support flexible hours, hybrid working and other programs of inclusion and wellbeing that help our people deliver their best.
Find out more about our DEI focus areas for Australia and Aotearoa New Zealand below.
Find out more about our DEI focus areas for Australia and Aotearoa New Zealand below.
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Aboriginal and Torres Strait Islander Peoples
Our vision for reconciliation is that Aboriginal and Torres Strait Islander peoples, businesses and communities will be safer, stronger and more confident as we partner with Indigenous-led organisations and engage the passion of our people.

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Tangata Whenua in Aotearoa
We believe in sharing in the success of growing Māori prosperity and wellbeing; embracing Te Ao Māori; fostering Māori leadership; supporting Māori business; and becoming a leading supplier to Māori.
A sense of mutual respect and mindfulness permeates our culture-in fact, it's the key to our success.
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Cultural Diversity
We are committed to ensuring everyone is treated fairly, by embracing differences, speaking out against racism and promoting a safe and inclusive workplace. Our Cultural Diversity Network promotes and celebrates the diverse backgrounds of our people, customers, suppliers, and communities.

Gender Equity
Targets help us stay focused on actions, which is why we aim to achieve 40 to 60% representation of either gender at each level of senior management by 2027. We acknowledge we have work to do and welcome the transparency Australia and Aotearoa are leading in this important social shift. You can read our IAG gender pay statements for Australia and New Zealand.
Acknowledging the important role that IAG has to play in the progression of gender equity across Australia and New Zealand, we have executive representation on the Champions of Change (Australia) and Global Women (NZ) forums, both committed to championing gender equality and advancing women in leadership.
Acknowledging the important role that IAG has to play in the progression of gender equity across Australia and New Zealand, we have executive representation on the Champions of Change (Australia) and Global Women (NZ) forums, both committed to championing gender equality and advancing women in leadership.

LGBTQ+ Inclusion
We embrace and support the inclusion of rainbow communities, whānau/families, and allies and strive to create a workplace where everyone feels safe and empowered to be their authentic selves. We welcome applications from all individuals, including those from the LGBTQ+ community.

Accessibility
We strive to remove barriers that limit contribution and participation for our employees and customers, and welcome the unique perspective that individuals with diverse abilities and neurotypes bring.
A sense of mutual respect and mindfulness permeates our culture-in fact, it's the key to our success.

Adjustments Support
We welcome all applicants and can make considerations and adjustments such as:
If any adjustments are needed, please respond directly to the specific question in the job application form.
- Scenario-based written assessment instead of a psychometric assessment
- Supporting use own laptop or assistive technology
- Interview and assessment rooms to meet individual needs
- Providing multilingual/Auslan support and/or sound amplification devices.
If any adjustments are needed, please respond directly to the specific question in the job application form.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.


A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.





A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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We're ready for you.
That’s why building a strong culture is important to us - once you join the flock, we have many ways for you to get involved and bring your “whole self” to your role.
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