Specialist, CTP Claims

Make a difference as a CTP Common Law (CL) Claims Specialist. Join the largest general insurance group in Australia and New Zealand.

Your Role 

Oversee a portfolio of up to 130 claims, handling NSW scheme CL claims from lodgement through to settlement. 

Direct and resolve common law claims arising from motor vehicle accidents, ensuring fair and timely settlements. You’ll assess liability, negotiate settlements, handle disputes, and liaise with claimants, legal professionals, and medical experts. Additionally, you’ll provide exceptional customer service to ensure claimants understand the process and their entitlements.
 
Based in Sydney, this permanent opportunity offers hybrid working conditions that support a mix of working from home and office.

On Offer

You’ll have access to:  

 
1.    5 myLeave days per year on top of annual leave
2.    Work from home and many more flexibility options with myFlex  
3.    Industry-leading 20 weeks paid parental leave available from the day you start
4.    Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
5.    Inclusive leave such as public holiday swap and gender affirmation leave

 
About You 

•    Ability to effectively deal with customers, show empathy and diffuse conflict situations.
•    Strong analytics skills to make sound claims management decisions, influence and negotiate outcomes.
•    Effectively able to build and maintain relationships with peers, customers and manage business partners.
•    Excellent organisational and communication skills (both verbal and written).
•    Experience in CTP Claims management, Allied Health or Legal background is desired.

About Us 
 
IAG is the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.  
 
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We’re ready for you. Apply today.