Our Teams @ IAG

It’s not common that people say they always wanted to work in the insurance industry, so when they do it’s with surprise and delight they find we’re also a tech and research hub, a sustainability driver and a resilience design hub. Whether you're comforting a customer, crunching numbers, strategising for the future, or creating the next digital breakthrough, you'll be part of a team dedicated to shaping the future.

Explore the diverse roles, responsibilities, and unique contributions of our teams below.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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It’s not common that people say they always wanted to work in the insurance industry, so when they do it’s with surprise and delight they find we’re also a tech and research hub, a sustainability driver and a resilience design hub. Whether you're comforting a customer, crunching numbers, strategising for the future, or creating the next digital breakthrough, you'll be part of a team dedicated to shaping the future.
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Corporate & Strategy

Craft bold strategies that redefine the insurance landscape.
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Insurance & Business Operations

Streamline operations to deliver seamless insurance solutions.
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Technology & Data     

Innovate with technology that anticipates customer needs.
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Customer Facing & Customer Engagement

Deliver exceptional service with empathy and care.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Corporate & Strategy

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Focused on building customer trust through accuracy and fairness, creating financial stability so we can invest in community initiatives like disaster relief efforts. 
• Accurately assessing financial risks  
• Determining fair pricing strategies 
• Ensuring our insurance products are competitive and reliable. 

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Always in service of our customers, communities and shareholders, this area of the business is the heart of strategic planning, finance, governance and corporate communications. Charged with: 
• Growing and protecting the business 
• Enhancing the Group’s reputation  
• Strengthening our financial position, and 
• Guiding our business to innovate for the benefit of our customers, communities and purpose

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Moving our business forward, those in this field thrive on the thrill of completion.
• Overseers of planning, execution and completion of projects and programs 
• Navigators of time, scope and budgets 
• Masters of stakeholder and divisional engagement 
• Guardians of delivering our purpose. 

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Identifying, assessing, and mitigating risks to protect the company's reputation and financial health, so we can continue to provide reliable and trustworthy services to our customers.
• Audits and reviews for compliance with industry standards and best practices 
• Promoting a culture of integrity within the business 
• Safeguarding our values and fostering trust within the communities we serve

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Insurance & Business Operations

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The connective tissue of our business, crucial to maintaining a productive work environment.  
• Office management and scheduling  
• Coordinating company events 
• Ensuring operations are efficient and seamless 
• Supporting our ability to serve our customers and communities

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At the forefront of supporting our customers during their time of need.
• Building trust and great customer experiences for stronger, more resilient communities. 
• Handling the processing and settlement of insurance claims 
• Investigating claims to prevent fraud  
• Collaborating with other departments to improve on how we do things

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Ensuring comprehensive coverage for our customers while safeguarding our financial health.  
• Evaluating risks and setting the terms and conditions of insurance policies 
• Balancing competitive pricing with effective risk management 
• Working with actuaries to set premiums that accurately reflect levels of risk

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Technology & Data

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Behind our ability to innovate and simplify how customers, communities, partners and shareholders experience our services. Champions of: 
• Protecting our customer’s data using best available technology 
• Creating experiences that make it simple for our customers to be insured 
• Exploring and implementing new technology to keep us progressive  
• Finding ways to keep things simple, efficient, effective and running. 

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The brains behind our performance engines, those who work in these roles are expert at trend spotting, pattern defining and storytelling. 
• Developing predictive models and data-driven solutions to customer problems 
• Optimising operations and improving customer experiences 
• Enhancing evidence-based strategies to innovate for all those we serve

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Customer Facing & Customer Engagement

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The evangelists of our brands, custodians of our reputation and the smarts behind knowing who our customers are.  
• Analysing customer trends and pairing insights to inform comms and marketing 
• Creating connections and campaigns that keep our customers and communities engaged, informed and wanting more 
• Improving and enhancing our award-winning positions in the market

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Our customer and community champions, focused on bringing in new customers and keeping our current ones happy.  
• Meeting the needs of policyholders and ensuring they feel valued 
• Sales strategy development, market research and enhancing customer satisfaction and loyalty 
• Making a positive impact on our customers and communities

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Explore Our Talent Programs

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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Indigenous Careers (AU)

Discover your potential at IAG – fostering growth for Indigenous talent.
Learn more
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Ngā Momo Mahi (NZ)

Be part of a strategy that empowers Māori communities and fosters safer futures.
Learn more
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Graduate Program

Kickstart your career with IAG’s Graduate Program – hands-on experience, mentorship, and growth.
Learn more
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.