Manager, Platform Support & Operations

Help shape the future as Manager, Platform Services – Support & Operations

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.   

Your Role 

We’re looking for a Manager, Platform Services – Support & Operations, to play a key role in supporting the execution of the technology strategy for some of our most business-critical platforms. This role will provide exceptional leadership to an agile platform delivery and operations team, ensuring operational stability while leading the transformation of the platform in alignment with our strategic priorities.  You will be responsible to lead and manage a dynamic team supporting mission critical core insurance systems.

You’ll collaborate across platforms and with stakeholders to achieve outstanding business outcomes. Leveraging operational partnerships, you’ll drive simplification, agility, resilience and scalability. Additionally, you’ll maintain technical, design, and QA standards to optimize platform health, operational excellence, and cost efficiency.

Key Responsibilities 

• Platform Operations: Oversee activities to maintain platform health, including maintenance, monitoring, and problem management.
• Collaboration: Work closely with domain architects, tech leads, delivery team and production services to implement best practices.
• Continuous Improvement: Champion operational excellence by embedding observability, automating processes, and achieving/exceeding SLAs.
• Risk Management: Identify risks and implement control measures to protect our insurance platforms.
• Delivery Management: Drive the delivery of key platform support initiatives and platform small change applying agile methodologies.  
• Strategic Planning: Partner with stakeholders to prioritize and deliver changes efficiently, while ensuring reliability and service levels are maintained

This is a permanent role open to candidates based in New Zealand or Australia.

About You 

At IAG, we’re seeking visionary leaders who thrive on collaboration, innovation, and delivering exceptional results for our colleagues and customers. With a customer-focused mindset, proven expertise in people management, IT platform management, and the ability to drive workforce planning, budgeting, and forecasting, you’ll play a pivotal role in transforming and future proofing our platforms. Strong capabilities in application development, agile delivery, operations, and strategic partnerships are essential, alongside exceptional problem-solving skills and a keen ability to manage risks and controls effectively. We offer a workplace that celebrates inclusion, respect, and diversity, where your leadership and technical prowess will make a meaningful impact. Grow with us, lead with purpose, and be part of a team dedicated to making your world—and ours—safer, stronger, and more confident.

Applications close on Friday, 2 May at 23:59 AEST. 

Joining IAG, you’ll have access to a raft of benefits from across the Group:  

• Boosted superannuation with 13% as standard  
• Up to 50% off personal insurance, including home and motor insurance  
• 5 myLeave days per year on top of annual leave 
• Work from home and many more flexibility options with myFlex   
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers 
• Dedicated career growth programs, including the award-winning IAG Academy 
• A certified Family Inclusive WorkplaceTM   
• Award-winning recognition and reward program 

*employment type eligibility criteria apply 

ABOUT US   

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.   

We’re ready for you. Apply today.    

Learn more about who IAG is here.