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Technical Team Lead



At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities. 


We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.


The Role


As the Technical Team Lead for Enterprise Analytics and Event Management team, you’ll be responsible for the operational excellence and continuous improvement of Enterprise Services. More specifically, you’ll sit within Production Services and join us in leading the development, delivery and execution of our strategic goals to ensure operational excellence, enhanced customer experiences, business optimisation and people agility.

This is a unique opportunity for you to bring your technical Splunk knowledge, people collaboration, customer focus and results driven mindset to a role where you will support the entire product life cycle and drive innovation through continuous improvement.


A day in the role looks something like this…


  • Driving and contributing to the technical design, development and implementation of technology solutions
  • Participate with Splunk platform performance, maintenance and capacity planning and technical execution as needed
  • Mentor members of the technical staff to support and assist in Splunk-related activities
  • Act as an escalation for technical questions or issues
  • Align Splunk and ServiceNow Event Management platform capabilities to the business strategy & roadmap
  • 2IC to Product Manager, Enterprise Analytics and Event Management team
  • Nurture an open, collaborative and innovative (cross-functional) teamwork environment to deliver enhanced customer and business outcomes


What you can bring to the role:


  • Proven track record of building motivated, collaborative, and productive delivery teams
  • Proven hands on experience as a Splunk Engineer or similar
  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to team development
  • Proven specialist engineering and operational experience to an advanced SME level (these include Splunk Enterprise; Splunk IT Service Intelligence; ServiceNow IT Operations Management; MS SCOM; Nagios; New Relic (Synthetic monitoring)
  • Meet with customers to understand their requirements, design solutions and develop business value proposals
  • Outstanding presentation and communication skills, including the ability to translate deep technical concepts into simple and easily understood business terms
  • Ideally experience with ServiceNow Operational Intelligence or any Event Management platform
  • Experience with integrating enterprise monitoring solutions in a multi-vendor environment, including SaaS environments
  • Ideally have Splunk Certified Administrator, Splunk Certified Architect and/or Splunk Certified



Ready for anything? Let’s talk.


Start your career journey with us and click ‘Apply’! 


IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.


Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviors.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.


IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website. #LI-AC1