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Claims Consultant - Personal Lines

About the Role
Starting on the 8th of February, we have multiple 6 Month Fixed Term opportunities for Claims Consultants to join our Personal Lines Claims team located in Pyrmont, Sydney. There is the potential for the roles to go longer term! Please note the working arrangement will be a combination of work from the office and work from home.


In this position you will be responsible for managing a portfolio of claims, handling inbound customer queries, liaising with key stakeholders and processing claims. This position will require you to utilise your excellent communication and time management skills whilst providing a high level of customer service. We are a collaborative and engaging team, valuing the opinions and ideas of our consultants to ensure a strong team culture is maintained.


Key Responsibilities

  • Proactive management of claims life cycle in an efficient, fair and timely manner.
  • Liaise with relevant parties to provide regular updates on the progress of the claims.
  • Apply knowledge of relevant legislation, guidelines, regulations and internal policy and procedures.
  • Identify and escalate opportunities for continuous improvement in processes within Satellite Claims.
  • Maintain and support relationships with customers including, internal and external providers.
  • Identify potential fraud and maintain claims leakage through correct application of policy wording.


Skills & Experience

  • Strong customer service background – hospitality, retail, contact centre etc.
  • Strong analytical, negotiation and problem-solving skills.
  • Excellent verbal and written communication; as well as exceptional customer service.
  • The capacity to efficiently manage your time and multitask.
  • Ability to take ownership of your work in a high-pressure environment.
  • Proven negotiations and relationship skills.
  • Please ensure you have the capabilities to work from home if needed. 


About Us
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most. As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything. 


Ready for anything? Let’s talk.
Start your career journey with us and click ‘Apply’! Applications close 22nd January 2021.


IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small. 
Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.


IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.