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Injury Management Advisor (CTP)

The Role 
Starting as soon as possible, we have a permanent full-time position available for an Injury Management Advisor to join our multidisciplinary Compulsory Third Party (CTP) team.  This role incorporates use of your medical knowledge and clinical experience to optimise health outcomes for customers. Strong communication and problem-solving skills are required to build relationships with stakeholders, allied health professionals and injured parties.


Key Responsibilities:
•    Key point of contact to CTP Claims Consultants and relevant stakeholders regarding assessment of claims.
•    Ensure high quality and cost-effective services are being delivered.
•    Contribute to case conferencing to improve results for customers and the business.
•    Develop, maintain and improve key injury management strategies as required.
•    The role will be WFH until further notice. 


Skills & Experience
•    Allied health background and qualifications in Physiotherapy, Occupational Therapy, Psychology, Rehabilitation Counselling, Exercise Physiology or other relevant health disciplines.
•    Ideally 3+ years clinical experience.
•    Previous CTP or related insurance experience (e.g. Workers Compensation, Life, Trauma, Disability) is not essential but desirable. 
•    Demonstrated delivery of medical/clinical strategies.
•    Exceptional relationship management, verbal and written communication skills. 


About Us
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.  


We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most. 


As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything. 


Ready for anything? Let’s talk.
Start your career journey with us and click ‘Apply’! Applications close 10th August. 

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small. 


Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.


IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

IAG Culture story