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Sales & Service Consultant

The Role
12 Month Fixed Term position for a WFI Services Sales and Service consultant to work in our Perth office. You will manage inbound and outbound calls from our new and existing customers by providing exceptional customer service and support with policy changes. In this role you will strive to provide optimal customer service and tailored solutions for our WFI Clients. 

Training: 6 weeks full time training from the start date.   

Key Responsibilities

  • Create a connection with your customer by understanding their needs and providing exceptional service
  • Manage inbound calls in a timely and efficient manner
  • Responding to action requests submitted from WFI clients relating to amendments, adjustments and modifications for WFI all products including; Commercial and Rural products along with cancellations
  • Process policy changes and endorsements
  • Issuing of certification of currency to clients


Skills & Experience

  • Strong customer focus and ability to connect with customers
  • Excellent telephone etiquette skills
  • Outstanding communication and interpersonal skills (both written and verbal)
  • Ability to make decisions and work within business rules and processes
  • Excellent time management skills
  • Ability to work as a team player


About Us
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything. 


Ready for Anything? Let’s Talk.
Start your career journey with us and click ‘Apply’! Applications close on 28th January 2021.


IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small. 


Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.


IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.