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Consultant, Sales & Service

The Role


We currently have multiple opportunities for Sales and Service Consultant to join the IAG team located in Perth. In this position you will be responsible for handling incoming calls from new and existing customers to assist them in choosing the right coverage for their business insurance needs. To be successful in this position you will be a customer focused individual with excellent communication skills, strong ability to build rapport and identify sales opportunities that are in line with customer’s needs.

These roles will commence on 6th April and require full time availability to work between during operation hours of 8am to 6pm, Monday to Friday. 


Key Responsibilities

    Create a connection with your customer by understanding their needs
    Up sell and cross sell insurance products by promoting the benefits to our customers
    Manage customer calls in a timely and efficient manner
    Attend and partake in the office-based training and team meetings. 
    Demonstrate IAG values and behaviours

Skills & Experience


    The ability to multi task and confidently manage multiple technologies
    Strong customer focus and ability to connect with customer
    A proactive approach and resilience to overcome customer objection
    An acumen for sales
    Experience working towards Key Performance Indicators 
    Relevant industry experience is desired but not essential


About Us


At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.  
We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most. 
As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything. 

Ready for anything? Let’s talk.


Start your career journey with us and click ‘Apply’! Applications close Monday 8th March 2021.


IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small. 
Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.
IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.