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Product Management Specialist - Commercial Long Tail

Product Management Specialist – Commercial Long Tail

  • Permanent Opportunity 
  • Open to Any Australian Office Location
  • Commercial Long Tail Product, Intermediated Insurance Australia


At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.  
We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most. 
As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything. 

The Role 
As a Product Management Specialist, your role is to develop an operational plan for the holistic product (lifecycle) management of individual products and whole product classes end-to-end, based on the department’s overall product strategy. 


You will contribute to the achievement of objectives on product health as well as the monitoring of performance against financial, customer growth and retention targets, e.g. by ensuring required analyses and research and monitoring/reviewing of related data sets are performed to achieve the targeted results. 


Additionally, you will influence and provide direction on the definition of the strategy and vision as well as the design, development and configuration of individual products and whole product classes. You will make a big impact on the product performance of individual products and entire product classes for IAG.


Key Responsibilities

  • Develop an operational plan for the holistic product management of individual products and whole product classes end-to-end, based on the department’s overall product strategy
  • Influence and provide direction on strategy and vision as well as the development of the individual and ‘whole product classes’ product lifecycle, agnostic of brand, channel, or segment
  • Help identify and lead the implementation of business improvement measures related to the management of products across the entire product lifecycle
  • Influence product related decisions of individual products and ‘whole product classes’ , including features, attributes, enhancements, extensions, underwriting rules, policy documentation and governance, agnostic of brand, channel, segment 
  • Influence product pricing strategies and guard rails to ensure profitability
  • Influence the definition of product hurdle rates
  • Identify pricing, product, service, distribution and underwriting responses to improve margin from trends and emerging risks
  • Collaborate with Customer Development to help achieve portfolio/customer growth and retention targets through ongoing monitoring/responses across value chain 
  • Coordinate Product interlocks across the value chain (e.g. Marketing, Group Tech) on a tactical level
  • Monitor product lifecycle and support launch and exits
  • Support monitoring and measurement of product marketing effectiveness in partnership with Marketing, Distribution, Digital teams

Skills & Experience

  • 5+ years of Product Management experience in a complex, large scale insurer or financial services organisation, preferably in direct consumer lines
  • Understanding of product pricing, underwriting and assurance principles, including ability to engage technical SMEs on relevant pertinent product challenges
  • Proven ability to integrate input from other operational areas into the management of products and entire product classes
  • Knowledge of quantitative insurance product (performance) metrices and advanced strategic interpretation capabilities
  • Understanding of Financial Services Regulatory landscape, including Risk, Legal & Compliance, and regulatory issues
  • A high level of technical expertise in methodologies, tools and techniques for the management and design of insurance products across the entire product lifecycle is preferred


Ready for anything? Let’s talk.
Start your career journey with us and click ‘Apply’! Applications close on Sunday 31 January 2021 at 23:59 AEDT.


IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small. 


Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.
IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.