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Manager, Commercial Long Tail Product Management

Manager, Commercial Long Tail Product Management

  • Permanent Opportunity 
  • Open to Melbourne or Sydney Locations
  • Commercial Long Tail Product, Intermediated Insurance Australia


At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.  


We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most. 


As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything. 


The Role 
As Manager, Commercial Long Tail Product Management you will define the strategy, vision, design, development, configuration of individual products and whole product classes (brand-agnostic). Your role is to ensure delivery of new/enhanced insurance products, tailored to specific customer / partner needs and informs the brand/ segment portfolio management in terms of product performance and long-term product health. 


This position is pivotal in delivering a customer centric individual product/ whole product classes whilst coordinating complex product management decisions and reflecting strategic market shifts/ customer needs.


Key Responsibilities

  • Own the product lifecycle and define the product strategy
  • Own the vision, performance (‘health’), and development lifecycle of individual products and ‘whole product classes’ (e.g. Home, Motor, Property, Agri) agnostic of brand, channel, segment
  • Own product risk management to ensure all products are in keeping with the IAG Risk Appetite Statement, Design and distribution obligations and other regulatory requirements.
  • Track product performance including the provision of (brand-agnostic) product insights and identification of systemic issues across brands & product classes 
  • Identify and call out systemic issues across brands & product classes  
  • Take ownership of product, including features, attributes, enhancements, extensions, underwriting rules, policy documentation and governance  
  • Recommend product, service, distribution and underwriting responses to improve margin from trends and emerging risks


Skills & Experience

  • 10+ years Product Management experience in a complex, large scale insurer or financial services organisation, preferably in direct consumer lines
  • Track record of designing, developing and launching new products in market to support Product Management objectives
  • Deep understanding of product pricing, underwriting and assurance principles, including ability to engage technical SMEs on relevant pertinent product challenges
  • Understanding of quantitative insurance product (performance) metrices and advanced strategic interpretation capabilities
  • Understanding of Financial Services Regulatory landscape, with ability to converse effectively with Risk, Legal & Compliance colleagues on risk & regulatory issues

Ready for anything? Let’s talk.
Start your career journey with us and click ‘Apply’! Applications close on Sunday 31 January 2021 at 23:59 AEDT.


IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small. 


Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.
IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.