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Executive Manager, Workers Compensation Claims

  • Location - Perth WA
  • Long Tail Claims, Australia Division




The Role

As our Executive Manager, Workers Compensation Claims – Underwritten you will lead the Workers’ Compensation claims business strategically and operationally, implementing practices that drive an achievement culture and a highly effective and efficient business. 


In this newly created role, you will be responsible for improving culture and people engagement, delivering quality customer experience, financial results, regulatory compliance and stakeholder engagement.


Key Responsibilities:

  • Drive a strong focus on customer, service delivery and efficiency ensuring internal and external customer needs are met as measured through Long Tail Claims service metrics
  • Implement and maintain effective practices to meet and exceed legal, regulatory & community obligations, as well as meeting or exceeding stakeholder expectations
  • Ensure effective and sustainable controls are in place to manage total controllable expenses and claims indemnity costs within risk appetite
  • Develop and strengthen key internal and external business relationships that results in targeted and sustainable growth and overall business performance
  • Contribute, as a member of the Long Tail Claims Leadership Team, to shaping and executing all elements of the business plan
  • Ensure IAG and its associated brands has a strong, reputable relationship with relevant regulators and a constructive voice in terms of the future of the schemes


Skills & Experience

  • Previous experience working within and managing teams supporting personal injury and/or long tail claims portfolios
  • Knowledge of workers comp claims and operations along with deep knowledge of emerging trends
  • Substantial operations experience at a management level, with demonstrated knowledge and leadership skills in all aspects of driving operating efficiency and reducing operating cost bases
  • Experience in leading and running large, complex, corporate operations 
  • Strong commercial and financial acumen 
  • Proven track record of implementing organisation wide performance metrics measuring progress with the appropriate operating model
  • Strong leadership skills through change - the ability to achieve through others 
  • Ability to work in a fast-paced environment and change course as required
  • Extensive planning, implementation and people management 
  • Extensive experience in successfully interacting with and influencing senior stakeholders
  • Ability balance the drive for improvement with recognition of stakeholder needs and external regulators 
  • Leading people through large change programs


Let’s Talk

Start your career journey with us and click ‘Apply’! 


In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.


We encourage Aboriginal and Torres Strait Islanders to apply for this position.