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Consultant, Sales & Service

#Closer #Braver #Faster

The Role

We currently have multiple 12 Month Contract opportunities available for Sales and Service Consultants to join the IAG team located in Melbourne CBD. In this position you will be responsible for handling incoming calls from new and existing customers to assist them in choosing the right coverage for their business and rural insurance needs. To be successful in this position you will be a customer focused individual with excellent communication skills, strong ability to build rapport and identify sales opportunities that are in line with customer’s needs.


These roles will commence Monday 20th July and require full time availability to work between operation hours of 8am to 8pm, Monday to Friday.


Key Responsibilities

  • Create a connection with your customer by understanding their needs
  • Up sell and cross sell insurance products by promoting the benefits to our customers
  • Manage customer calls in a timely and efficient manner
  • Attend and partake in the office-based training and team meetings.
  • Demonstrate IAG values and behaviours


Skills & Experience


  • Ability to multi task and confidently manage multiple technologies
  • Strong customer focus and ability to connect with customer
  • A proactive approach and resilience to overcome customer objection
  • An acumen for sales and experience working towards Key Performance Indicators
  • Relevant industry experience is desired but not essential


About Us


At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:


#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do


IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.


Let’s Talk


Start your career journey with us and click ‘Apply’! Applications close on 5th July 2020.


At IAG we strongly believe to achieve success we must create a diverse and inclusive workforce. We encourage applications from all backgrounds and communities. IAG have committed to the reconciliation movement in Australia for First Nations people and focus on building a diverse culture by creating a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our website: https://www.iag.com.au/reconciliation