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Sales & Service Consultant

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities. 

We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.


The Role

We have multiple 6-month contract opportunities available for Sales and Service Consultants to join our Satellite team located in Melbourne. In this position you will be responsible for handling incoming calls from new and existing customers to assist them in choosing the right coverage for their Home, Landlord and Motor insurance needs. To be successful in this position you will be a customer focused individual with excellent communication skills, strong ability to build rapport and identify sales opportunities that are in line with customer’s needs.


Commencing on 1st March 2021, these positions offer fulltime hours working Monday to Friday from 8.30am to 4.30pm and require successful applicants to be flexible in working from home and in the Melbourne CBD office.



Key Responsibilities

  • Create a connection with your customer by understanding their needs
  • Up sell and cross sell insurance products by promoting the benefits to our customers
  • Manage customer calls in a timely and efficient manner
  • Attend and partake in the office-based training and team meetings.
  • Demonstrate IAG values and behaviours


Skills & Experience


  • The ability to multi task and confidently manage multiple technologies
  • Strong customer focus and ability to connect with customer
  • A proactive approach and resilience to overcome customer objection
  • An acumen for sales
  • Experience working towards Key Performance Indicators



Ready for anything? Let’s talk.

Start your career journey with us and click ‘Apply’! 29 January 2021


IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation and a people-focused culture that celebrates achievements big and small.

Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.


IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.