Technical Business Analyst

Create impact as a Technical Business Analyst.

Your Role

As a Technical Business Analyst, you will be key in connecting our technical and business teams.
Your responsibilities will include analysing data, understanding complex back-end systems, and drafting detailed requirements. Your expertise in Customer Identity Access Management (CIAM) will be vital to the success of our projects.

Key Responsibilities:

• Data Analysis & Requirements Gathering: Analyse complex data sets to identify trends and insights that support business decisions, while collaborating with stakeholders to gather, document, and validate business, functional, and technical requirements.
• System Understanding & CIAM Expertise: Develop a deep understanding of back-end systems and their interactions, applying your knowledge of Customer Identity Access Management (CIAM) to inform project requirements and designs.
• Documentation & Requirement Writing: Create and maintain comprehensive documentation, including Business Requirements Documents (BRD), Functional Requirement Specifications (FRS), and Technical Requirement Specifications (TRS), while writing clear and concise requirements for various audiences (business stakeholders, developers, and testers).
• Technical Expertise & Communication: Use tools like Swagger for API documentation and create sequence diagrams to illustrate system processes, while serving as the liaison between business and technical teams to ensure effective communication throughout the project lifecycle.
• Problem Solving & Project Support: Identify and resolve issues or roadblocks that arise during development, ensuring projects stay on track and meet deadlines.

This is permanent role that is based in Gadigal Country (Sydney).

About You

The successful candidate will have:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• Extensive experience as a Technical Business Analyst or in a similar role, with a strong focus on data analysis and understanding of back-end systems.
• Familiarity with Customer Identity Access Management (CIAM) solutions and identity management principles.
• Familiarity with Okta for IAM processes is preferred.
• Proven ability to write detailed business requirements, functional requirements, and technical specifications.
• Experience with Swagger for API documentation and creating sequence diagrams, and other in other tools including JIRA, Confluence and ServiceNow.
• Strong analytical and problem-solving skills with the ability to interpret complex data and systems.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders coupled with the ability to work collaboratively in a team environment and manage multiple stakeholders.

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Applications close on Friday, 29 November at 11:59pm AEST. 

All this shows up in what we offer:

• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex 
• Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
• Dedicated career growth programs, including the award-winning IAG Academy
• Great employee network communities

ABOUT US​

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.

As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.

We’re ready for you. Apply today.

Learn more about who IAG is here.