Specialist II, Solution Bar

Have meaningful impact as a Solution Bar Specialist.

Join the largest general insurance group in Australia and New Zealand.

Your Role

We have an exciting opportunity in our T&O Elevated Support team as a Solution Bar Specialist. In this role, you’ll be providing a ‘world-class’ experience for our customers, being a first point of contact for technology issues on-site from our key offices. You’ll be bringing exceptional customer service when customers have technical issues on their laptops or mobile devices, covering both software and hardware. To make a difference in this role, you’ll be able to have empathetic and friendly conversations with customers, forming a collaborative and welcoming environment, as well as the technical capabilities to identify and troubleshoot issues.

This is a permanent role with open to candidates based in Naarm (Melbourne) and Gadigal Country (Darling Park 2, Sydney). The successful candidate will be expected to work on-site from the key IAG office in their local cities, 5 days a week.

About You

• Outstanding written and oral communication skills with a focus on customer-centric support.
• Passionate about customer service and experience with a focus on customer satisfaction.
• Analytical and problem-solving abilities, with keen attention to detail.
• Intermediate knowledge of Apple and Microsoft Windows OS including O365 products and basic triage and troubleshooting.
• Intermediate knowledge of mobile devices (mobile phone and tablet) and basic triage and troubleshooting.
• Thrives in a team-oriented and collaborative environment, actively contributing to this culture.
• Strong interpersonal skills with professional presentation.
• ITIL knowledge (preferred)
• Experience using Service Now (preferred)
• Experience in customer service and communications (preferred)
• Experience with desktop hardware, operating systems, smartphones, and printer support (preferred)

Applications close Sunday, 5 January 2025 11:59pm

Joining IAG you’ll have access to:

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers

About Us

We're IAG, the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We’re ready for you. Apply today.

Learn more about who IAG is here.

While our team takes a well deserved break, we encourage you to apply for the positions we have advertised. Please note that the recruitment process will resume in the new year. Your applications are important to us, and we appreciate your patience. Happy holidays!