Principal, Process Optmisation

Create impact as a Principal, Process Optimisation

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Your Role  

Are you passionate about transforming business processes to achieve smarter, faster, and more effective ways of working? IIA is seeking a driven and strategic Process Optimisation Lead to lead initiatives that streamline operations, improve performance, and fuel innovation across the organisation.

In this role, you’ll partner with leaders across IIA to develop and implement process improvement strategies that align with our strategic goals. You’ll design frameworks and tools that support standardisation and operational excellence, while using data and emerging technologies to identify automation opportunities and drive continuous improvement. Your ability to influence, coach, and communicate will be key in embedding a culture of efficiency and innovation across all functions.

With a strong focus on delivering measurable results and ensuring compliance with governance standards, you’ll play a critical role in shaping how IIA works—now and into the future. If you're ready to make a real impact and lead meaningful change, we want to hear from you.

Apply today and help us build a more agile, high-performing IIA.

 

There are two permanent roles, and we welcome applicants from all major cities in Australia.   

About You  

• Bachelor's degree in Business Administration, Management, Engineering, or a related field.
• Understanding of the general insurance and an understanding of the insurance value chain.
• Minimum of 8-10 years of experience in process optimisation, business improvement, or a related field.
• Strong analytical and problem-solving skills.
• Proficiency in process improvement methodologies such as Lean, Six Sigma, or BPM.
• Excellent project management and organisational abilities.
• Exceptional communication and interpersonal skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Proven ability to lead and manage complex projects.
• Strong proficiency in data analysis tools and software.

Applications close Wednesday 14 May, 23:59pm AEST.   

With IAG, you’ll have access to:   

• Up to 50% off personal insurance, including home and motor insurance   

• 5 myLeave days per year on top of annual leave  

• Work from home and many more flexibility options with myFlex    

• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers  

• Dedicated career growth programs, including the award-winning IAG Academy   

• Discounts on every day and special occasion items   

• Great employee network communities   

• Award-winning recognition and reward program  

*employment type eligibility criteria apply  

ABOUT US​  

 As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.        

We’re ready for you. Apply today.      

Learn more about who IAG is here.