Payments Analyst

Make a difference as an Information Consultant 

Your Role
As an Information Consultant for our Intelligence team, you’ll be responsible for actioning incoming alerts  from the IAG Fraud Hotline, Intelligence Bank and Payment Fraud alerting systems. You’ll provide support to the Intelligence team through robust information management processes and identification of emerging threats and trends, to help surface insights to reduce Fraud and Scam Loss within IAG. You’ll work within the data collection phase of the Intelligence cycle to support the Intelligence Analysts in producing Intelligence products as well as partner effectively with key stakeholders such as Intelligence team, product owners, operations teams and finance partners. 

This is a permanent role with flexibility to be based anywhere in Australia. 

Make sure to discuss all internal applications with your current manager before applying.

About You

• Extensive understanding of fraud risks and trends, and information management. 
• Demonstrated experience in a Payments Fraud Detection Function (Merchant, card or Online Banking) 
• Knowledge of Intelligence principals and Insurance Fraud Risk and Trends
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, including executives, managers and subject matter experts. 
• Excellent stakeholder management, negotiation and collaboration skills within a complex organisation. 

Applications close 4th April 2025 23:59pm AEST. 

Joining NRMA Insurance you’ll have access to a raft of benefits from across the Group: 

• Boosted superannuation with 13% as standard 
• Up to 50% off personal insurance, including home and motor insurance 
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex  
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
• Dedicated career growth programs, including the award-winning IAG Academy
• Discounts on every day and special occasion items 
• A certified Family Inclusive WorkplaceTM 

*employment type eligibility criteria apply

ABOUT US  
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
 

We’re ready for you. Apply today.  

Learn more about who IAG is here.