Manager, Process Excellence

Create impact as a  Manager, Process Excellence  

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands 

Your Role     

As a Manager, Process Excellence you will be a leader in process improvement and innovation, your main goal is to enhance operational efficiency at IIA. You will focus on optimizing processes, driving automation initiatives, and fostering a culture of continuous improvement. You will work closely with various teams across IIA and the wider Group to implement process excellence strategies and support IIA’s strategic goals. 

The key responsibilities of this role will be: -  

• Identify and implement process improvements to boost efficiency. 
• Promote best practices using Lean, Six Sigma, and Kaizen methodologies. 
• Conduct process analysis and optimization to eliminate waste. 
• Develop and implement automation solutions using RPA, AI, and machine learning. 
• Monitor and report on performance metrics to drive improvements. 
• Collaborate with stakeholders to ensure alignment and support. 

This is a permanent full-time opportunity open to candidates based anywhere in Australia.  

About You     

The successful candidate will have:  

• Demonstrated experience in the general insurance industry with a strong understanding of all parts of the insurance value chain.  
• Proven experience in process improvement, process optimisation, and automation.  
• Strong analytical and problem-solving skills. 
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).  
• Experience with automation tools and technologies such as RPA, AI, and machine learning.  
• Excellent communication and collaboration abilities.  
• Ability to lead and inspire cross-functional teams.  
• Strong attention to detail and a commitment to continuous improvement. 

​Applications close on Wednesday, 14 May 2025 at 23:59 AEDT    

Joining IAG you’ll have access to a raft of benefits from across the Group:      

• 5 myLeave days per year on top of annual leave     
• Work from home and many more flexibility options with myFlex       
• Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement     
• Dedicated career growth programs, including the award-winning IAG Academy      
• Great employee network communities      

*employment type eligibility criteria apply 

ABOUT US​     

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.        

We’re ready for you. Apply today.      

Learn more about who IAG is here.