Executive Manager, Policy, Billing & Pricing - Retail
Sydney, NSW, AU
Help shape the future as an Executive Manager, Policy, Billing & Pricing - Retail.
Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.
Your Role
In this role, you’ll own the strategy and delivery of some of IAG’s most critical technology platforms. You’ll ensure these systems are secure, resilient, and performant while leading our journey toward a simplified, SaaS-driven future. You’ll drive strategic platform transformation across IAG’s Retail business—simplifying complexity, enabling innovation, and empowering a high-performing team across Australia, New Zealand, and offshore centres.
Key Responsibilities:
- Lead platform strategy for policy, billing and pricing services across IAG Retail.
- Own end-to-end performance of platforms, ensuring stability, security, and risk compliance.
- Drive SaaS transformation and decommissioning initiatives for legacy systems.
- Influence cross-functional leaders and align technology with business growth.
- Deliver operational excellence through engineering best practices and service innovation.
- Inspire and lead a large, distributed team of passionate tech professionals.
- Manage a ~$14M portfolio, optimising platform investments and vendor partnerships.
This is a permanent role, and we welcome applicants from Gadigal Country (Sydney).
About You
- Proven success delivering large-scale tech transformations and platform operations
- Strong leadership in complex environments—balancing risk, innovation and agility
- Deep experience with SaaS ecosystems, service reliability, and technology strategy
- Commercially savvy, with confidence managing budgets and vendor relationships
- A passion for empowering teams and leading change across regions and cultures
- A collaborative, customer-first mindset and the ability to influence at exec level
Applications close on Friday, 2 May at 23:59 AEST.
Joining IAG, you’ll have access to a raft of benefits from across the Group:
- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- Dedicated career growth programs, including the award-winning IAG Academy
- A certified Family Inclusive WorkplaceTM
- Award-winning recognition and reward program
*employment type eligibility criteria apply
ABOUT US
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We’re ready for you. Apply today.
Learn more about who IAG is here.