Claims Consultant, Professional Indemnity

Create impact as a Professional Indemnity Claims Consultant

YOUR ROLE 

Join our Intermediated Insurance division as a Professional Indemnity Claims consultant and help manage and resolve complex claims.  

In this dynamic position, you’ll provide expert advice to assist in the resolution of a variety of claims, including skilfully negotiating settlements, managing and attending Mediations, setting claims management strategies and providing complex indemnity advice. 

With a strong commitment to delivering outstanding service, you’ll play a key part in meeting customer and financial objectives by efficiently guiding claims through to resolution within defined timeframes across a varied portfolio.

If you’re ready to make an impact while enhancing customer experiences, we’d love to hear from you! 

This is a permanent role and can be based in all major cities in Australia.  

Please discuss with your manager before applying. 

ABOUT YOU 

•    Proven experience in the field of professional indemnity or financial lines claims 

•    Strong negotiation skills in both litigated and non-litigated matters. 

•    Ability to build relationships with key internal and external stakeholders, including Lawyers around Australia. 

•    You have experience working in a legal, insurance or regulatory environment predominantly focused on professional indemnity or financial lines claims and products. 
•    Ability to handle a diverse portfolio of claims, while providing high level customer service. 
•    You have high attention to detail. 

•    Well developed verbal and written communication skills  

Applications close – Friday, 17 January 2025 at 23:59 AEDT. 

ABOUT US 

Insurance Australia Group (IAG) is the largest general insurance group in Australia and New Zealand. We are also a tech and research facility, a hub for climate change experts, and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament, and back them up in the community when life’s moments hit hardest.  

You will know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.  

We celebrate unique viewpoints shaped by life experiences, cultures, and passions. We expand careers, genuinely connect with community, lead with a powerful purpose, and celebrate what makes you individual. 

We are passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We are proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees.  

Joining IAG, you'll have access to:

• Grow your career through dynamic secondments    
• 5 myLeave days per year on top of annual leave 
• Work from home and many more flexibility options with myFlex   
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers 
• Boosted superannuation with 13% as standard  
• Up to 50% off personal insurance, including home and motor insurance  
• Energy transition opportunities to help us be net zero by 2050  
• Award-winning recognition and reward program 

We are ready for you. Apply today. 

While our team takes a well-deserved break, we encourage you to apply for the positions we have advertised. Please note that the recruitment process will resume in the new year. Your applications are important to us, and we appreciate your patience. Happy holidays!