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Consultant, Face to Face Services

The Role

As a face-to-face Customer Service Consultant, you will strive to provide an exceptional standard of service and support to our Sales representatives, Account Managers and Authorised Representatives, to maximise sales performance and help achieve their sales and service objectives in Regional and Metropolitan area.


Key Responsibilities

  • Responding to queries from WFI Area Managers, Account Managers & Authorised Representatives relating to client accounts, amendments, adjustments and modifications to insurances policies
  • Supporting Area Manager, Account Manager & Authorised Representatives by completing required policy lifecycle actions such as quotations, new business uploads, renewals, endorsements, referrals & retention calls
  • Maintain control of outstanding debtors to ensure debts are managed in line with KPIs
  • Develop and maintain strong client and Agent relationships


Skills & Experience

  • Experience or equivalent client service role
  • Understanding of general insurance industry is preferable
  • Excellent telephone etiquette skills
  • Outstanding communication and interpersonal skills (both written and verbal)
  • Ability to make decisions and work within business rules and processes
  • Proven ability to adapt to a fast paced environment and work to targets
  • Have energy, enthusiasm and drive to participate in a positive team environment


About us

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities. 

We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.


Ready for anything? Let's talk.

Start your career journey with us and click ‘Apply’! Applications close on Friday 5th March 2021

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.