Consultant, Commercial Claims

Make a difference as a Commercial Claims Consultant

Join the largest insurance group in Australia and New Zealand.  
For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. 

Your Role 
A Claims Consultant is the core of our claims experience and everything they do has the potential to make things better for our customers. Our consultants need to be available to assist our customers in their time of need creating closer relationships, being braver in exploring the best options for our customers and be able to work fast and efficiently to ensure a smooth and seamless claims process.  

Customer Service – Interacting with our customers and assessing each situation on an individual basis to ensure correct and fair action is taken to progress their claim. Keeping the customer informed of their claims process via multiple communication networks such as telephone, email, etc. You will also be responsible for managing and resolving issues with customers and if necessary, follow the dispute resolution process.  

Decision making - Researching, analysing and investigating information provided by our customers and supplier network to validate and assess Commercial, Rural and Personal insurance claims. Identifying fraud and potential recovery opportunities.  Liasing with suppliers and repairers to ensure replacements and work are carried out in a timely manner. 

Processing – Managing the settlement of claims and ensuring individual and team work lists are maintained up to date. Clear and concise records are to be kept of every interaction with our customers.  
 
About You 
•    Preferred Experience with managing Commercial Property Claims
•    Previous General Property claims experience within Claims or Commercial Underwriting is essential
•    Effectively communicate with customers and diffuse conflict situations
•    Strong customer focus including well developed customer service skills
•    Intermediate computer skills – ability to troubleshoot.
•    Great attention to detail
•    Pragmatic thinker
•    Confidence to make decisions
•    Ability to prioritise and manage time effectively in a high-pressure environment.
 
ABOUT US 
 
At CGU you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place.    
 
IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.  
 
You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible. 
 
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.  
 
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change. 
 
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees.  We do this because we’re ready for you. 
 
All this shows up in what we offer:  
 
1.    Grow your financial future with 13% superannuation as standard 
2.    Access up to 50% off personal insurance, including home and motor insurance 
3.    Flexibility through a program called MyFlex - supporting you to live life to the full 
4.    Welcome Back cash bonus when returning from parental leave 
5.    Partner discounts on every day and special occasion items 
6.    A certified Family Inclusive WorkplaceTM  
7.    An AWEI Awarded business 
8.    Be part of a net zero business by 2050 
9.    Join great employee network communities 
10.    Grow your career through dynamic secondments  
11.    Keep your skills current and accredited with the IAG Academy portal  
12.    20-days paid emergency services leave a year  
13.    Flexibility to shift from your everyday role in times of crisis  to support others 
14.    Community volunteer days and team volunteer activities. 
 
We’re ready for you. Apply today.  
 
Learn more about who IAG is here.