Share this Job

Executive Manager, Integration Services



At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities. 


We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.


As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.


The Role


The purpose and unique contribution of your role is to lead the Integration capability to modernise, deliver and promote APIs and integration platforms at scale for IAGs engineering teams and external partners. If you have a passion for creating a scaled ecosystem that is modular, open, and secure and want to deliver seamless, state-of-the-art products to engage and delight customers, this could be the role for you.


This will include continuously transforming our technology practices, engineering, and support by championing innovation and diversity of thought. From strategy to execution, you will lead and engage widely across the organisation, shaping and delivering a modular future.


You will be part of a leadership team who love making it easier for our colleagues (and therefore our customers) to embrace and evolve technology through future-ready solutions, tools, and experiences. You should bring experience applying a DevOps mindset and practices to build and maintain reusable assets, tools and services that optimise business agility.

The role is part of a technology products and services division, that creates market differentiation through deployment of resilient, innovative technology and contemporary methods, at scale. You will support the Technology Leadership Team, with the objective of activating the digital experience for insurance customers, colleagues and partners, end to end, in-line with IAG’s corporate and customer strategy.


For your role to make a difference, you will be customer focussed, have a combined product and engineering mind set, be results driven, and able to work collaboratively with our people, customers and partners. As an authentic leader, you will cultivate innovation within your team and partners and will demonstrate and encourage life-long learning. A key part of this role is being able to deliver outcomes based on the aspirations you have for your colleagues and team members.


Key Responsibilities


  • Utilise specialist expertise and strong business acumen to develop and implement a strategy for integration capability for Technology which provides functional and flexible utilisation of assets and services.
  • Treat API as a Product suite of open, secure, and externally exposable services that support external partners and internal platforms to efficiently discover and consume business services via API based interfaces in a frictionless, reliable, and secure manner.
  • Develop and implement best practice operational excellence for integration services across all Technology functions in line with IAG requirements and in response to external changes.
  • Develop the maturity and effectiveness of APIs and other forms of integration across the Technology domains to enable increases in efficiency and customer satisfaction
  • Develop and maintain a view of market developments and drive innovation and incorporate best practice in the integration capability
  • Drive simplification x-tasman and targeting opportunities that reduce complexity
  • Ensure seamless, stable and appropriately sustainable delivery of integration services for iag and our partners.
  • Budgetary responsibility - ensure that Integration Services and partner expenditure is optimised and within expected tolerances
  • Work with other teams and stakeholders outside of Technology to develop a capability that adds value across the IAG value chain
  • Ensuring experience is at the heart of our solutions and support users through advocacy, collaboration and regular engagement
  • Represent Technology to external groups on Integration matters


Skills & Experience


  • Track record of experience as a technology people leader
  • Extensive knowledge and experience with APIs & Product Engineering
  • Proven experience managing APIs a harmonised and standardised suite of products
  • Knowledge in DevOps, Agile ways of working
  • Strong business acumen & financial management (budgeting, cost management & optimising resource usage)
  • Strong stakeholder management – ability to engage and maintain positive relationships with partnering services and other IAG stakeholder groups
  • Innovative mindset & experience with implementing best practices in technical teams.
  • A strategic approach to risk management including proactively managing risk by modernising technology and technology controls


Ready for anything? Let’s talk.


Start your career journey with us and click 'Apply'! Applications close on 31/01/2021 at 23:59


IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.


Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviors.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.


IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website. #LI-AC1