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Sales & Service Consultant

The Role

We have an exciting opportunity for a Sales and Service Consultant to join our Swann Insurance team located in Melbourne CBD on a 6-month contract. In this role you will provide an exceptional customer experience, handling general enquiries and maximise sales and retention opportunities by identifying customer needs. In addition, you will live our purpose by providing certainty to every customer by being there for them when they need us.


Working 37.5 hours a week, these positions will work across a rotating roster between 8:30am – 6:00pm, Monday to Friday. You will also require the flexibility to work from the Melbourne CBD office and from home.


Key Responsibilities

  • Provide quality customer service
  • Update customer policies as per their requests 
  • Cross sell and up sell to our customers to better meet their insurance needs
  • Ensure availability to manage telephone and email customer enquiries
  • Support achievements of the team and IAG’s objectives by demonstrating IAG's core behaviours


Skills & Experience

  • Demonstrated passion for customer service
  • Ability to work collaboratively within a team environment
  • Solid organisational and time management skills
  • Demonstrated ability to think outside of the box
  • Ability to cross sell and up sell
  • Results driven
  • Flexibility and Resilience


About Us

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration.  We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities. 


We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.  


As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

Ready for anything? Let’s talk.


Start your career journey with us and click ‘Apply’! Applications close on 28th May 2021


IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.


Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.  We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.


IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.